Refund and Cancellation Policy
Refund Eligibility and Conditions
- Coverage Issues:
If the eSIM cannot be used due to coverage problems, you may request a refund or change. - Technical Issues:
In cases where technical problems originate from us and cannot be resolved promptly, refunds are possible. - No refund when used:
Refunds are not provided once the eSIM is installed and used, unless there is coverage and technical problems. - Fraudulent Activities:
eSIM.GG reserves the right to refuse refunds in cases of suspected abuse, term violation, or fraudulent activities.
Process for Requesting a Refund
- Time Frame: Refund requests must be submitted within 30 days of purchase.
- Cooperation: Prompt and timely cooperation in troubleshooting is necessary for a refund to be considered.
- Notification: Email support@nekoko.sm with your refund request, providing all relevant details and reasons.